Most of us rely on our visual contacts to make and maintain relationships. Seeing someone is different from hearing their voices over telephone calls. Through video, I can see emotions and reactions through various scenarios. I am inclined to believe that partners, friends, and relatives stay in touch through video teleconference since visual contact is the next best from physical contact. I am aware of the telecommunication advancements that enabled communication through smartphones, tablets, and computers making long distance visual contact a reality. I was intrigued to find that the prison service has not been left out either. Most correction centers have embraced web-based video services enabling prisoners to communicate with their loved ones. I was touched when I noticed Securus Technologies offers video services for communication with prisoners. The chat service is easy to use and can be accessed through enabled phones, tablets, and computers. It now means that I can talk to my loved ones any time since I can conveniently access him or her. I did a follow up on the communication set up and was satisfied when I discovered that Securus does a setup check to establish compatibility of our devices with its software. These prohibit us from relying on a defective product that might disappoint us when it fails to start or enable a connection.
With online video communication, we can see the growth and changes that occur in our partners and children’s lives boosting relationships that might have weathered over time. I know that customer feedback can reveal a lot of things about a company. Positive reviews mean that a company is on the right track and us as the consumers are satisfied with the services. I noticed that Securus Technologies enjoy mostly favorable comments, and the few issues that arise are dealt with professionally and without any delay. I believe Securus Technologies is an efficient company that is run by a very able and focused CEO.
Handling inmate communication is a very delicate affair. From what I have learned about the prison telecommunication industry is that a balance should be maintained between enabling communication and maintaining safety. The security mechanisms set up by Securus impressed me. The company uses state of the art computer software that can detect any illegal communications being passed out by inmates or their friends on the outside.
More information about Securus Technologies and its video breakthrough can be accessed here.